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What is the minimum age requirement?

       The minimum age requirement for Matching Stars is 18 years old. If you’re under 18 years old and have an account, it will not be deleted, but your profile will not be displayed for Matching Stars users.

My messages are not going through.

This may be temporary so I would suggest trying again at a later time. Just make sure you have a strong internet connection

I lost all my Matches!

  Try logging out and logging back in.

I can’t log in.

  This may be temporary so I would suggest trying again at a later time. If the issue persists, try reinstalling the app. To reinstall, just delete the app from your phone and download Matching Stars again. As long as you don’t delete your account, this won’t delete your matches and messages

One of my Matches disappeared.

It sounds like that person either unmatched you or deleted their account. Try logging out and logging back in just to be sure.

The app keeps crashing.

Make sure you have the latest version of Matching Stars and that your phone’s operating system is up-to-date, then try force quitting the app. If the issue persists, try reinstalling the app. To reinstall, just delete the app from your phone and download it again. As long as you don’t delete your account, this won’t delete your matches and messages.

 Will I lose my matches if I delete the app?

As long as you don’t delete your account, deleting the app won’t delete any of your matches or messages.

How do I change my age?

If you want to change your age on Matching Stars, you’ll have to delete your account and start over. Deleting your Matching Stars account will delete all your matches and messages. If you wish to proceed, follow the steps below:

  1. Delete your Matching Stars account
  2. Create a new Matching Stars account. When you create a new account, Matching Stars will require you to inform your birthday date.

How do I change my name?

Matching Stars pulls information from Facebook to create your profile. Simply update your name on Facebook and it will update on Matching Stars. If your name doesn’t update, you might have to delete your Matching Stars account and start over. Deleting your Matching Stars account will delete all your matches and messages. If you wish to proceed, follow the steps below:

  1. Delete your Matching Stars account
  2. Update your name on Facebook
  3. Create a new Matching Stars account

How do I delete my account?

For security purposes, if you want to delete your account, you’ll need to do it directly on the app. You will permanently lose your matches, messages and all other information associated with your account.

To delete your account, follow the steps below:

  1. If you deleted the app, download the app again
  2. Tap the icon on the top left-hand corner of the main screen
  3. Go to ‘Settings’ or ‘App Settings’
  4. Scroll down and select ‘Delete Account’. The application will return to Matching Stars login page.

Bear in mind, if you log in again after deleting your account, we create a whole new account for you.

Note: Deleting the app does not delete your account.

Matching Stars says “There’s no one new around you”

Tap the icon on the top left-hand corner of the main screen, select ‘App Settings’, and try increasing the distance and age range. You can also try logging out and logging back in.If you’re using an Android device, go to the phone settings, find ‘Location’, hit ‘Mode’, and select ‘High accuracy.’

Matching Stars is stuck on “Finding people near you”.

This may be temporary, so I would suggest trying again at a later time.

On your device, go to Settings and make sure the GPS (location services) is enabled. You may have to open the Maps app in order for your GPS to pick up your current location.

If the issue persists, try logging out and logging back in. You can also try reinstalling the app. Just delete the app from your phone and download it again. As long as you don’t delete your account, this won’t delete your matches and messages.

Chat / Messages

I got a new message notification but I don’t see it.

Try typing that person’s name in the Search bar at the top of the Matching Stars screen. If the conversation doesn’t come up, it means that person deleted their account. There might be a slight delay so I would recommend trying again later.

Can I message someone I haven’t matched with?

No, only users who have indicated a mutual interest in one another are allowed to chat.

My messages are not going through.

This may be temporary so I would suggest trying again at a later time. Just make sure you have a strong internet connection.

Still have questions?

Contact us : sac@connectionstars.com

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